I'm uploading custom videos and getting an error/it's taking a long time.

Uploading custom videos will take between 5 and 7 minutes per video. If the upload is taking much longer, you may have a firewall or antivirus running. We suggest altering the settings to help the upload. 

If you receive a general pop-up error message, click through it, refresh the page, or check back after some time, and the video will be there. 

If you're receiving a cracked egg error when you try to play the video, contact support@cadlearning.com. 

Please keep in mind our video specs must be:  

MP4 Files with H.264 video codec and AAC audio codec 

Ideal Resolution: 1920x1080p

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